Shipping policy

Effective Date: October 16, 2026

At Qiwaro, we aim to make shipping and delivery as clear and convenient as possible. This Shipping Policy explains how we process orders, the shipping methods available, estimated delivery schedules, shipment tracking, international deliveries, customs charges, and procedures for handling shipping-related issues.

Qiwaro currently ships to customers throughout the United States and selected international destinations. Please review the information below to understand how your order will be prepared, shipped, and delivered.

1. Order Processing and Tracking

After your payment has been successfully confirmed, your order will generally be prepared for shipment within 1–3 business days.

For this policy, business days refer to Monday through Friday, excluding weekends and public holidays.

Once your order has been processed and shipped, tracking information will generally be provided within 1–3 business days. We will send a shipping confirmation email containing your tracking number and the relevant tracking link when these details become available.

Please note that tracking information may not appear immediately. Shipping carriers sometimes require additional time to receive the package, complete the initial scan, and update their tracking systems.

2. Shipping Destinations

Qiwaro delivers to eligible addresses within the United States and certain international markets, subject to carrier availability and applicable shipping restrictions.

Shipping Within the United States

We ship to addresses across the United States wherever our available shipping partners provide delivery services.

International Delivery Locations

International shipping is available to selected destinations, including:

• Australia

• Canada

• United Kingdom

• Selected European countries

Available destinations may vary depending on carrier coverage, local regulations, customs requirements, and restrictions applicable to specific products.

If your location is not available as a shipping destination during checkout, we are currently unable to offer delivery to that address.

3. United States Shipping Methods and Rates

Customers shipping to eligible U.S. addresses can choose from the following options at checkout.

Shipping Method	Estimated Delivery	Shipping Fee
Economy Shipping	5–10 business days	Free
Standard Shipping	3–5 business days	$14.99

Economy Shipping

Economy Shipping is available free of charge for eligible U.S. orders. Estimated delivery generally takes 5–10 business days after order processing is complete.

Standard Shipping

Standard Shipping costs $14.99 and has an estimated delivery timeframe of 3–5 business days after processing.

Customers who prefer a shorter estimated delivery period may select this option when it is available for their order.

4. International Shipping Methods and Rates

Qiwaro provides international shipping to selected countries through available shipping carriers. The following options and rates apply where the relevant service is offered.

Shipping Method	Estimated Delivery	Shipping Fee
Economy International Shipping	15–20 business days	Free
Standard International Shipping	8–16 business days	$19.99

International delivery schedules may be affected by the destination country, customs inspections, import clearance, local carrier operations, weather conditions, public holidays, and other factors outside our reasonable control.

Unless another currency is expressly displayed at checkout, international shipping fees are charged in U.S. dollars (USD).

5. Delivery Estimates and Timeframes

All delivery periods stated in this policy are estimates rather than guaranteed delivery dates. The estimated delivery period begins after the order has been processed.

Delivery estimates are calculated in business days and do not include weekends or public holidays.

The actual time required for a shipment to arrive may depend on the destination, transportation conditions, carrier operations, and local delivery arrangements.

International orders may require additional time for customs clearance and processing by the destination country's delivery service.

Although Qiwaro aims to meet the stated delivery estimates, unforeseen circumstances can affect the arrival date. We recommend using these timeframes as a general guide when planning your purchase.

6. Tracking Your Shipment

Qiwaro provides shipment tracking details for dispatched orders so customers can monitor their deliveries.

Your tracking number will generally be available within 1–3 business days after your order has been processed and shipped. Tracking details will be sent through the shipping confirmation email.

To check the progress of your delivery, open the tracking link provided in that email.

If your tracking information remains unchanged shortly after shipment, please allow additional time for the carrier to scan your package and update the tracking record. An initial lack of tracking activity does not necessarily mean that your shipment has been lost or delayed.

7. Shipping Delays and Delivery Issues

Qiwaro makes reasonable efforts to dispatch orders promptly and meet the estimated delivery schedules. However, actual delivery dates may differ from the estimates provided.

Possible causes of shipping delays include:

• Severe or unfavorable weather conditions.

• Delays within the shipping carrier's network.

• Customs inspections and import clearance.

• Public holidays and non-working days.

• Unusually high order volumes.

• Incorrect, incomplete, or undeliverable addresses.

• Local delivery restrictions or operational disruptions.

• Other events beyond our reasonable control.

If your order experiences a significant delay, please contact our support team with your order number and tracking details. We will review the available information and help you investigate the shipment where possible.

8. Customs Duties, Import Taxes, and Additional Charges

International orders may incur charges imposed by the destination country or its shipping and customs authorities. Depending on the destination, these charges may include:

• Customs duties.

• Import taxes.

• Value-added tax (VAT).

• Brokerage or customs handling fees.

• Other applicable government or carrier charges.

Unless otherwise stated during checkout or required by applicable law, these additional charges are generally the customer's responsibility.

Qiwaro does not determine the amount of customs duties, import taxes, or other destination-specific charges and cannot guarantee what fees may be assessed on an individual shipment.

International customers should review the relevant import requirements before placing an order. Customs inspections, documentation requirements, and clearance procedures may also extend delivery times.

9. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Before completing checkout, please verify the following details:

• Recipient's full name.

• Street address.

• Apartment, unit, or suite number, where applicable.

• City.

• State or province.

• ZIP code or postal code.

• Country.

Qiwaro cannot guarantee successful delivery when an incorrect, incomplete, or inaccurate address has been supplied by the customer.

If a package is returned because the address is incorrect, incomplete, or undeliverable, our team may contact you to discuss the available options. Additional shipping charges may apply if the package needs to be shipped again.

If you notice an address error after placing your order, contact our support team as soon as possible. Address changes may not be possible once fulfillment or shipment has begun.

10. Lost, Missing, or Damaged Packages

If your tracking page shows that a package has been delivered but you have not received it, we recommend checking the following locations and contacts first:

• Other members of your household.

• Nearby neighbors.

• Your building manager or property management office.

• The shipping carrier responsible for the delivery.

If you believe your package has been lost during transit, contact Qiwaro with your order number and tracking information. We will review the available shipment details and assist with an investigation where possible.

Reporting Damaged Products

If an item arrives damaged, please contact our customer support team as soon as possible so we can review the issue.

To help us assess your claim, please provide:

• Your order number.

• Clear photographs showing the damaged product.

• Photographs of the shipping box and packaging, where applicable.

• A brief description of the damage or problem.

Please keep the original product and shipping packaging until your claim has been reviewed, as these materials may help us evaluate the condition in which the shipment arrived.

For information about available remedies for damaged, defective, or incorrect items, please consult our Return & Refund Policy.

11. Shipping Fees and Refund Eligibility

Shipping fees are generally non-refundable once an order has been processed or shipped, except where required by applicable law or where Qiwaro determines that a refund is appropriate under its policies.

If an order is returned because the customer provided an incorrect address, refused delivery, or did not collect the package, the original shipping charges may not be refundable.

Any refund associated with a returned order, shipping issue, or other eligible claim will be handled in accordance with our Return & Refund Policy and applicable legal requirements.

12. Shipping Restrictions

Certain products may be subject to shipping limitations that prevent delivery to specific countries, regions, or addresses.

These limitations may arise from:

• Shipping carrier service restrictions.

• Local laws and regulatory requirements.

• Customs and import restrictions.

• Product-specific transportation or handling requirements.

If Qiwaro is unable to fulfill an order because delivery to the selected destination is unavailable, we will contact you regarding the situation and explain the available resolution, including a refund where applicable.

Customers should confirm that their destination is eligible for delivery before completing a purchase.

13. Contact Qiwaro Support

If you have questions about shipping fees, order processing, delivery estimates, tracking updates, delayed shipments, or a missing package, our support team is available to assist.

Email: support@qiwaro.com

When contacting us, please include your order number and any relevant tracking details. Providing this information helps us identify your order and review your shipping concern more efficiently.

Thank you for choosing Qiwaro. We appreciate your business and strive to make every delivery experience as smooth, transparent, and convenient as possible.